Privacy Policy — How ac99 Protects Your Personal Data
Your privacy is important to us. This policy explains exactly what data ac99 collects, why we collect it, and how it is stored and protected on our platform.
ac99's Commitment to Your Privacy
This Privacy Policy ("Policy") describes how ac99 ("Platform", "we", "us", "our") collects, uses, stores, and shares personal information from users ("you", "your") who access or register on the ac99 website and its mobile-web interface. This Policy applies to all services offered through ac99, including cricket betting, live casino, slots, crash games, and payment processing. By registering an account or using any ac99 service, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.
ac99 is committed to processing personal data responsibly, transparently, and in accordance with applicable data protection principles. We do not sell personal data to third parties. We do not use your data for purposes beyond those stated in this Policy. We take the protection of account credentials, transaction records, and identity documents with the highest seriousness — your trust in ac99 as a platform depends on it.
Categories of Personal Information Collected by ac99
ac99 collects personal data through two primary channels: information you provide directly when registering or using the platform, and information collected automatically through your device and browser as you interact with the site. The categories below describe both types in detail:
Information You Provide Directly
- Registration data: full name, date of birth, email address, mobile number (used for bKash/Nagad/Rocket account verification and account recovery).
- Identity verification documents: national ID card (NID), passport, or driving licence image submitted during KYC verification.
- Payment details: mobile wallet identifiers (bKash account number, Nagad account number, Rocket account number) and card details (Visa/Mastercard partial number only — full card numbers are never stored by ac99).
- Support communications: messages you send to the ac99 support team, including the content of support tickets, live chat transcripts, and emails sent to the official support address.
Information Collected Automatically
- Device and browser data: IP address, device type, operating system, browser type and version, and screen resolution. This data is used for fraud prevention, geolocation confirmation, and technical diagnostics.
- Session data: pages visited, time spent on each page, game sessions initiated, betting activity logs, and login/logout timestamps. Used to improve the platform, detect suspicious account activity, and personalize your experience.
- Transaction logs: deposit amounts, withdrawal amounts, payment method used, transaction timestamps, and transaction reference numbers. Retained for financial compliance, dispute resolution, and anti-money-laundering obligations.
- Cookie and tracking data: session cookies used to keep you logged in during a session, preference cookies used to remember your language and display settings, and analytics cookies used to understand aggregate platform usage patterns.
How ac99 Uses the Data We Collect
ac99 uses personal data only for the purposes listed below. We do not use data for any purpose that is not described in this Policy. Each use below is grounded in a legitimate operational or legal basis:
Account Management and Service Delivery
Registration data is used to create and manage your ac99 account, authenticate your identity on login, process your bets and casino game sessions, credit winnings and bonuses to your account balance, and respond to your support requests.
Identity Verification (KYC)
Identity documents submitted during KYC verification are used solely to confirm that you meet eligibility requirements (21+ age, genuine personal identity, no self-exclusion order) and to satisfy anti-money-laundering obligations. KYC documents are not used for any marketing purpose and are stored in an encrypted document vault separate from general account data.
Payment Processing
Payment account identifiers (bKash number, Nagad number, Rocket number) are used to initiate and verify deposit and withdrawal transactions. ac99 does not store full card numbers or mobile wallet PINs. Payment data is transmitted to payment processors over encrypted connections and is subject to the privacy policies of the respective payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
Bonuses, Promotions, and Communications
Your email address and mobile number may be used to send you notifications about promotions relevant to your account — for example, a BPL season offer or a welcome bonus reminder. You may opt out of promotional communications at any time by contacting ac99 support. Transactional communications (deposit confirmations, withdrawal status updates, account security alerts) are not optional and will be sent regardless of marketing preferences.
Fraud Prevention and Platform Security
Device data, IP addresses, session logs, and transaction patterns are used by ac99's security systems to detect and prevent fraudulent activity including duplicate account creation, payment fraud, bonus abuse, and unauthorised account access. Automated monitoring systems and manual security reviews may both access this data as part of ongoing platform security operations.
Your Rights Over Your Personal Data Held by ac99
Registered ac99 users have the following rights in relation to the personal data ac99 holds about them. To exercise any of these rights, contact ac99 support using the official email address shown at the bottom of this page:
Right to Access
Request a copy of the personal data ac99 holds about you.
Right to Rectification
Request correction of inaccurate or incomplete personal data held in your ac99 account.
Right to Erasure
Request deletion of your personal data. Note: erasure requests will be processed where legally permissible; data retained for legal or regulatory compliance purposes cannot be deleted on request.
Right to Data Portability
Request a structured, machine-readable export of your personal data in a commonly used format.
Right to Object
Object to the processing of your data for direct marketing purposes. ac99 will cease marketing communications promptly on receipt of a valid objection.
Right to Withdraw Consent
Where processing is based on your consent (e.g. marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
ac99 will respond to all data rights requests within 30 days of receipt. Complex requests may require up to 60 days; you will be notified if this is the case. All requests must be submitted via the official ac99 support email and include your registered username and a description of your request.
How ac99 Uses Cookies on the Platform
ac99 uses cookies — small text files stored on your device by your browser — to enable core site functionality, remember your preferences, and understand how users interact with the platform. Cookies do not contain your passwords, payment details, or identity documents.
You can manage cookies through your browser settings. Disabling all cookies may affect the functionality of some ac99 features, including the ability to remain logged in during a session. ac99 does not use third-party advertising cookies. The cookie types used by ac99 are described below:
Cookie Types Used by ac99
- Strictly necessary cookies: required for the platform to function correctly. These include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that enforce single-session rules. These cannot be disabled without breaking core site functions.
- Preference cookies: store your language selection (English or Bengali), display preferences, and timezone setting (Bangladesh Standard Time, UTC+6). These persist between sessions so you do not need to reconfigure your preferences each time you visit.
- Analytics cookies: collect anonymised, aggregated data about how users navigate ac99 pages, which game categories are most visited, and how long sessions typically last. This data is used internally by ac99 to prioritise platform improvements. No personally identifiable information is included in analytics data.
When and With Whom ac99 Shares Your Data
ac99 does not sell personal data. We do not share personal data with unrelated third parties for their own commercial purposes. Data is shared only in the three specific circumstances described below, each of which is necessary for the operation of the platform or required by law:
Payment Processors
Your payment account identifiers (bKash, Nagad, Rocket, Upay numbers and partial card details) are shared with the relevant payment processor solely to execute the deposit or withdrawal transaction you have requested. These processors are independent data controllers under their own privacy policies. ac99 shares only the minimum data necessary to complete the transaction.
Game Content Providers
ac99 integrates game content from third-party providers including Pragmatic Play, Evolution Gaming, Spribe, and others. When you play a game on ac99, certain session data (a pseudonymous player token, game session ID, wager amounts, and outcome data) is transmitted to the relevant game provider to render the game and calculate results. This data does not include your full name, national ID, or payment account details.
Legal and Regulatory Obligations
ac99 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities when required to do so by applicable law, court order, or regulatory directive. In such cases, ac99 will disclose only the minimum information required by the applicable legal instrument and will, where legally permissible, notify the affected user of the disclosure.
ac99 requires all third-party processors who handle personal data on our behalf to maintain appropriate technical and organisational security measures and to process data only according to ac99's documented instructions. ac99 does not transfer personal data outside of the jurisdictions in which the relevant payment or game provider operates.
How ac99 Secures Your Personal Data
ac99 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, and disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit between your device and ac99 servers; AES-256 encryption for sensitive data stored at rest, including identity documents and payment identifiers; password hashing using a one-way cryptographic function (plaintext passwords are never stored); access controls restricting personal data access to authorised ac99 personnel on a need-to-know basis; and regular security audits and vulnerability assessments of platform infrastructure.
Despite these measures, no data transmission over the internet and no storage system can be guaranteed to be 100% secure. In the event of a data security incident that affects your personal data, ac99 will notify affected users promptly and take all reasonable steps to contain and remediate the breach. If you suspect unauthorised access to your ac99 account, contact support immediately via the official email address.
How Long ac99 Retains Your Personal Data
ac99 retains personal data only for as long as it is necessary for the purposes described in this Policy, or as required by applicable law. The following retention periods apply: account data and login history are retained for the duration of account activity plus five years after account closure; transaction records (deposit and withdrawal logs) are retained for a minimum of seven years for financial compliance purposes; KYC identity documents are retained for a minimum of five years from the date of verification; support communications are retained for three years; session and analytics data in anonymised, aggregated form may be retained indefinitely for platform development purposes.
Where you request erasure of your personal data and ac99 is legally permitted to comply, your data will be deleted or anonymised within 30 days of the request being confirmed. Where erasure is not legally possible (for example, transaction records required for anti-money-laundering compliance), ac99 will isolate the retained data from active processing and restrict it to the minimum required for compliance purposes only.
ac99 Is Strictly for Adults Aged 21 and Above
ac99 does not knowingly collect personal data from individuals under the age of 21. The platform is designed, marketed, and operated exclusively for adults aged 21 and above. If a user provides false date-of-birth information to circumvent the age restriction, they are in breach of the Terms and Conditions and their account will be closed on discovery, with any balance forfeited.
If ac99 becomes aware that personal data from a user under 21 has been collected, that data will be deleted immediately and the associated account closed without notice. If you believe a person under 21 has registered on ac99, please notify ac99 support immediately via the official support email.
Changes to This Privacy Policy
ac99 reserves the right to update this Privacy Policy at any time. When material changes are made, the "Last updated" date at the top of this page will be revised and, where practicable, registered users will be notified via their registered email address. Continued use of the ac99 platform after the publication of an updated Privacy Policy constitutes acceptance of the revised Policy. It is your responsibility to review this Policy periodically to remain informed of how your personal data is being used and protected.
Data Privacy Enquiries and Requests
For all data privacy enquiries, data rights requests (access, rectification, erasure, portability, objection), or to report a suspected data security incident affecting your ac99 account, please contact the ac99 data team using the official support email address below. Please include your registered username, a clear description of your request, and any relevant reference numbers in your message to ensure a prompt and accurate response.
Email us at: [email protected]
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