Responsible Gaming — Play Smart, Stay in Control
ac99 is committed to safe, fair, and responsible gambling for every player in Bangladesh. Explore the tools and guidance available to keep gaming fun.
ac99's Approach to Responsible Gambling
Gambling is meant to be an enjoyable form of entertainment — a way to follow the BPL, back your favourite cricket team, or enjoy a few slots sessions after a long week. At ac99, we take that premise seriously. We believe that every player on our platform deserves the tools and information needed to make informed choices about how they gamble, how much they spend, and when to stop.
ac99 actively promotes responsible gaming practices and provides a suite of account-level tools that any registered player can activate at any time — no waiting period, no questions asked. If gambling has stopped being fun and has started to feel like an obligation, a stress reliever, or a way to recover losses, ac99 urges you to use these tools immediately or to contact our support team for confidential assistance.
Account Tools to Keep Your Gaming in Check
The following responsible gaming tools are available to all ac99 players directly through account settings or by contacting support. Each tool can be activated immediately:
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit into your ac99 account.
Session Time Reminders
Receive a pop-up notification after a set play duration to remind you how long you have been logged in.
Cooling-Off Period
Temporarily suspend your ac99 account for 24 hours up to 90 days, giving yourself a break without permanent closure.
Self-Exclusion
Permanently close your ac99 account and block re-registration for a defined exclusion period of your choosing.
Activity History
Review your full deposit, withdrawal, and wagering history at any time in your account dashboard.
Reality Check Alerts
Scheduled alerts during play that display your net session result — wins minus losses — so you always know where you stand.
All responsible gaming tool requests submitted to ac99 support are processed within 24 hours. Self-exclusion requests are treated as urgent and activated on the same business day. Once a self-exclusion is in place, it cannot be reversed for the duration of the exclusion period — this is intentional and is there to protect you.
How Deposit Limits Work on ac99
Setting a deposit limit is one of the most effective ways to manage your gambling budget. Once set, your limit applies immediately and cannot be increased until the current limit period has expired. Decreases to your limit take effect immediately. Here is how each limit type works:
Daily Deposit Limit
Caps the total amount you can deposit in any single 24-hour rolling period. Ideal for players who want to control day-to-day spending and prevent impulsive top-ups late at night or after a loss run.
Weekly Deposit Limit
Sets a ceiling on total deposits across any 7-day rolling period. A good choice for players who prefer a broader view of their weekly entertainment budget without monitoring each daily session individually.
Monthly Deposit Limit
Restricts the total you can deposit in any 30-day rolling period. Recommended for players who budget monthly — for example aligning their gaming allowance with their salary date or monthly income cycle in Bangladesh.
To set or modify a deposit limit, visit your account settings and select the Responsible Gaming section, or contact ac99 support via the official email. All limit increases require a mandatory 7-day cooling period before they take effect — this prevents impulsive limit removal during a session.
How to Self-Exclude from ac99
Self-exclusion is the strongest responsible gaming tool available on ac99. It allows you to permanently block access to your account for a set period — ranging from 6 months to 5 years, or indefinitely. During a self-exclusion period, you will be unable to log in, deposit, or place bets on ac99. Any promotional communications will also be suppressed for the duration of the exclusion. Follow these steps to activate self-exclusion:
Steps to Activate Self-Exclusion
- Log in to your ac99 account and navigate to Account Settings, then select Responsible Gaming.
- Select Self-Exclusion and choose your desired exclusion period (6 months, 1 year, 3 years, 5 years, or permanent).
- Confirm your request. You will receive an email confirmation to your registered address within 24 hours confirming the exclusion is active.
- Alternatively, contact ac99 support directly via email with the subject line "Self-Exclusion Request" if you are unable to access account settings.
Important: Once self-exclusion is confirmed, it cannot be reversed or shortened during the exclusion period. This protection is in place by design. If you attempt to create a new account during an active self-exclusion period, ac99 will close it on detection and forfeit any associated balance. If you believe you may need this step, do not delay — contact support now.
Signs That Gambling May Be Becoming a Problem
Problem gambling can develop gradually. Many players do not recognise it in themselves until significant harm has already occurred. The following warning signs — if any apply to you — suggest it may be time to use ac99's responsible gaming tools or to seek outside support:
- You are gambling with money needed for essential expenses such as rent, food, bKash bill payments, or your children's school fees.
- You find yourself chasing losses — depositing more after a losing session in an attempt to win back what was lost.
- Gambling is causing arguments with family members or is negatively affecting your relationships, work performance, or daily responsibilities.
- You feel anxious, irritable, or unable to relax unless you are gambling or thinking about gambling.
- You have tried to cut down or stop gambling before but found it difficult or impossible to stick to your decision.
- You are borrowing money — from friends, family, or through mobile financial services — to fund gambling deposits.
If two or more of these signs feel familiar, please stop gambling now and reach out to ac99 support for confidential help. You are not alone, and help is available.
Keeping Underage Players Off the Platform
ac99 operates a strict 21+ policy. Age verification is conducted as part of the account registration process and again during KYC document review. Accounts where age cannot be verified, or where there are reasonable grounds to believe the account holder is under 21, will be suspended pending full verification. Any balance on a suspended underage account will be withheld until verification is complete or returned to the originating payment source if the account is confirmed as underage.
If you share a device with younger family members in your household, we strongly recommend keeping your ac99 login credentials private and logging out of your account after every session. Do not save passwords in shared browsers. If you suspect a person under 21 in your household has accessed an ac99 account, contact support immediately so we can investigate and take appropriate action.
How to Reach ac99 Support for Responsible Gaming Help
If you are concerned about your gambling behaviour or want to activate any responsible gaming tool, ac99's support team is available 24 hours a day, 7 days a week. All responsible gaming enquiries are handled confidentially and with care. There is no judgement — our team is there to help, not to question your decision.
ac99 Support Team
Contact the ac99 support team directly via the official email address. Include your registered username and describe your concern or the tool you wish to activate. Responsible gaming requests are prioritised and responded to within a few hours.
Email Support
Send an email to [email protected] with the subject line "Responsible Gaming Request". All emails are treated as confidential. The support team will not share details of your responsible gaming request with any third party.
ac99 support contact: [email protected] — available 24/7. For responsible gaming requests, please use the subject line "Responsible Gaming Request" so your message is prioritised by the team. You do not need to explain yourself beyond what you are comfortable sharing.
Practical Tips for Keeping Gambling Fun and Under Control
Responsible gambling is not only about avoiding a crisis — it is also about building habits from the start that keep the experience enjoyable over the long term. Here are three principles that experienced, responsible bettors in Bangladesh consistently follow:
Treat It as Entertainment, Not Income
Set aside a fixed monthly entertainment budget for ac99 — the same way you might budget for streaming services or eating out. When that budget is spent, stop for the month. Never view gambling as a way to earn money or supplement your income. The outcome of every game, cricket match market, or slot spin is determined by chance, not skill or strategy that guarantees profit.
Take Regular Breaks
Long, uninterrupted sessions are a risk factor for impulsive decisions. ac99's session time reminder tool will alert you after a set duration. Even without the tool, commit to stepping away from the screen every 30-60 minutes. Use that time to have a meal, take a walk around Dhaka's streets or a park, or chat with family — activities that put gambling in perspective as one small part of a full life.
Never Borrow to Gamble
This is the single most important rule for any bettor. Never deposit money you do not own. Never use credit, borrow from family members, or take out a loan to fund gambling. If you find yourself tempted to do any of these things, that is a clear signal to use ac99's cooling-off or self-exclusion feature immediately.
Play Responsibly — ac99 Is Here to Support You
Have questions about responsible gaming tools, account limits, or self-exclusion? Our FAQ has quick answers, or learn more about our platform values on the About Us page.
View Our FAQ About ac99